Refund policy
Refund Policy
Returns
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Damaged or Defective Items
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.
Non-Refundable Items
The following items cannot be returned:
- Gift cards
- Downloadable products
- Personalized or custom-made items
- Items damaged through misuse
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: glowifysupport@gmail.com
We aim to respond within 24–48 business hours.